FAQ

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Most customers prefer to add milestones starting from the production of goods at factory all the way through to delivery of the goods at the final destination. Our Control Tower covers all these milestones. The applicable milestones for your process will be selected and configured for your setup.

Yes, our dedicated Control Tower IT team will work with you to ensure data can be exchanged via API between your systems and the Control Tower.

You can choose which parties see which information. In the Control Tower we can configure several types of parties and decide which milestones they are able to view or edit, and the data they can view.

Yes. The milestones in the Control Tower are configured to match your logistics processes. Milestones can be added or changed to allow parties to submit custom information or documentation specific to your logistics processes.

Yes it can. Our digital platform is able to integrate with many systems. It is fully API compatible. We have experience with integrating with Warehouse Management Systems, Transport Management Systems and more. Such as Kingdee, TMFF, Sinotrans, data providers

The support and training start at the beginning. We take the time to first understand our client’s business before we set them up on our digital platform. We have consultants and IT business partners that help to translate a client’s needs into an IT solution.

Once everything is setup our dedicated teams responsible for IT deployment and implementations will prepare a training schedule with online and/or in person training for all parties that will be using the IT products.

Yes of course. These days if you shop online you want to know when your package will be delivered. The same transparency and visibility is now a must-have in logistics, even when transporting full containers.

Our digital platform has an integrated tracking module where you can see where your cargo is and view the latest schedule updates.

• FCL (Full Container Load)

FCL shipping involves transporting your cargo through one or more containers that you use exclusively. Only your cargo will be in the container, ensuring it will not be disturbed until you open the container yourself. This is the most economical option when you have cargo that can fill the container or nearly fill it.

MOOV offers different types of FCL equipment (GP or HC): 20/40/45/48/53GP

• LCL(Less Than Container Load)

When you don’t have enough cargo to fill a container, we coordinate space sharing within the container. This service is available at most major ports in China towards major ports in Europe and NA (and vice versa). We offer affordable, utilised container volume-based solutions on a weekly basis.

• Traditional ocean-freight or MOOV premium charter solutions

MOOV has the ability to provide flexibility to your logistic needs. With a rich partnership network world-wide, MOOV can offer traditional ocean-freight career based solutions. On top of that what began in 2021 as ad-hoc chartering of vessels to relieve supply chain bottlenecks of our clients has now turned into a premium solution with fixed regular and stable departures between Europe and China; fixed transit times; fixed space availability; and possibility for long-term fixed prices, with no surcharge surprises. We are looking forward to seeing how MOOV can help bring stability to your supply chain

• Value-Added Services For Sea Freight

Whether the request is FCL or LCL based, MOOV provides a variety of value-added services, includinghome delivery, customs clearance, cargo insurance, etc., and employ the necessary tools and solutions to anticipate and meet customized shipping needs.

The Calculation Method of Ocean Freight
FCL shipping cost calculation
FCL shipping fee = basic shipping fee + shipping surcharge. Among them: “basic shipping fee” is formulated by the shipping company and will not change within a certain period of time. The “shipping surcharge” is divided into: fuel surcharge, port congestion surcharge, etc. Usually the price quoted by the freight forwarding company is the sum of the above two costs.
LCL shipping cost calculation
LCL shipping fee = whichever is greater according to volume and weight

1. Calculated by volume = basic freight per unit × total volume (unit of measure: CBM – cubic number) (The minimum charge for LCL is 1CBM, which means that if your goods are less than 1CBM and they will be charged by 1CBM)

2. Calculated by weight = basic freight per unit × total gross weight (unit of measure: TON – ton) (minimum charge for LCL is 1TON, that is, if your goods are less than 1TON, you have to charge 1TON)

Factors Affecting sea freight
Every shipping quote includes all the necessary costs to ship your products so they can reach their destination safely. . The main factors that affect the price of sea freight are as follows: container size/transit times/type of cargo/the weight of the cargo/the size of the goods/incoterms.In addition to this, there are other secondary factors that are normally not calculated in the ocean freight rate, but are closely associated to it. Some of these secondary factors include: insurance/pickup and delivery at ports and warehouses/customs clearance/handling charges at terminals

MOOV has 16 offices in 4 countries around the world, providing you with a full range of ocean-freight
services, our team will deliver your cargo to the ship that best suits your needs (including FCL and LCL; or other customized solutions). We have reliable partners in major international ports around the world. giving you access to the same network as the world’s biggest brands at no extra cost, covering multiple countries and MOOVing your cargo to wherever it needs to go.

After receiving the confirmation of booking from the carrier, MOOV will issue the bill of lading and the waybill as the carrier; organize the entire transportation of the goods, formulate the transportation plan and organize the implementation; accept the goods according to the shipper’s instructions, and act as an agent for booking, customs declaration, inspection, tally, Warehousing and outbound services; after the goods arrive at the port of destination We will deliver the goods to the consignee according to the instructions of the consignor, and act as an agent for customs clearance, sorting and distribution at the port of destination.

MOOV most advantageous shipping routes are: Europe/Australia/United States.

MOOV integrates a global network with 16 offices in 4 countries. Weekly departures from major ports in China to regions such as Europe, the US and Australia. Our weekly departures provide you with a stable supply of space and help you plan your shipments in a timely manner, thereby optimizing your inventory management and supply chain. Whether you have a full cntainer or just a few pallets, MOOV ensures your cargo arrives safely and on time.

Sea and air transport services

Temperature controlled shipping service

Dangerous goods transportation services

Supply chain/supplier management services

Home delivery service

Customs brokerage service

Cargo Insurance Services

Located in The Largest Economic Market

MOOV Logistics conducts activities in China, a region with huge economic vitality and shipping volume. Carrying out activities here can better understand the market, better meet customer needs, and provide customers with better international freight services.

Reliable Team and Service

The history of MOOV can be traced back to KLG Europe, a European holding company, which has more than 100 years history. In the following time, KLG Europe was acquired by a third party. MOOV was born as an innovative start-up company to continue her legacy work. During these 100 years, we have accumulated rich experience and established a complete logistics service library. Whether you need supply chain management, from 4PL planning, warehousing, value-added services, domestic transportation, freight forwarding (sea, air, train), customs clearance (import and export) or project cargo handling, we have you covered.

Provide Customized Transportation Solutions

MOOV can provide you with tailor-made shipping solutions, and provide users with targeted shipping solutions based on their requirements for freight, delivery time, and cargo types, etc. Try to solve every problem that may be encountered in the business process for the customer.

China Air Freight Forwarders can help you navigate through all the key shipping documents, insurance, customs, air logistics and any issues you have along the way, and air freight forwarders can also ensure your shipments are packaged in non-traditional shapes that fit the plane and are effective Optimize how much you pay for air freight.
This is where air freight forwarders come in. Companies like MOOV specialize in storing and transporting goods by air or other shipping methods on behalf of customers. We help customers to deal with all the problems encountered in the shipping process, so that customers can save related time and costs. We balance speed, cost, reliability and your needs to find the best shipping method for your business.

Whether you’re a first-time shipper or an established importer or exporter, MOOV provides global air freight solutions for virtually every industry, from pharmaceuticals to industrial machinery to perishable food items and more. Every industry has some special shipping and storage requirements, including some valuables and time-sensitive products:
cold chain/ temperature control/ perishable goods/ Small package service/ sensitive equipment/ Spaceship Parts/ Valuable objects/ live animals/ drug/ flowers, etc.

Entrusted transportation → reviewing documents → pre-configured cabin → booking cabin → receiving orders → making orders → receiving goods → labeling → cabin allocation → booking → export declaration → warehousing receipt → picking up crates → cargo packing and palletizing → signing → Handover and delivery→flight tracking → information service → fee settlement

The cost of air freight depends on the volumetric weight of the item you are shipping and the carrier and airline you use. There are two ways to calculate air freight.

4.1 The Volumetric Weight

Sometimes lighter-weight items take up more space than smaller, heavier items, and dimensional weight is calculated using a formula that divides the dimensions of the item (LxWxH) by the dimensional weight factor.

4.2 The Chargeable Weight

The cost per kilogram times the weight of the cargo.
Chargeable weight is gross weight (including goods, packages and pallets) or bulk weight, whichever is greater.
Therefore, in order to provide you with an accurate air freight quotation, please tell us some details of your goods, such as what goods you want to ship, the size and weight of the goods, your packaging type and packaging size, whether you need additional services, etc., please call immediately +86 (0)21 5255 0789 or contact us at MoovMarketing@moovlogistics.com for air freight quotes.

Airfreight or carrier airline with limited space or high demand；

Involves multiple participating government agencies (PGA)；

Fuel Surcharge

You are shipping an item that requires special handling, such as temperature control；

Container freight station fees；

Airport security fee；

Airline handling fee；

Customs clearance fee；

Related freight charges

More than 100 years of freight forwarding experience；

Support tailor-made solutions；

16 offices in 4 countries around the world；

Working with WCA Partners；

Cooperation with China’s three major airlines；

In-depth expertise with hazardous, oversized and time-sensitive cargo requirements；

Certified cargo inspection facilities across the U.S.；

Freight Visibility and Customer Service；

No matter where your goods are shipped, MOOV will deliver your goods safely with our professional knowledge and rich transportation experience, and we will provide you with the highest level of service and supply chain solutions in the process.

flexible delivery time

Direct flight/transfer service

Airport to Airport Service

Worldwide charter and special transportation

home delivery service

Cargo Insurance Arrangements

Secure Packaging and Boxing

Provide customs clearance support for global air freight

Warehousing, distribution, fulfillment, cross-border e-commerce and distribution services

Get ocean and ground shipping services tailored to your shipping needs

We also provide customers with multiple air freight additional services, you can choose according to your actual situation. (We strongly recommend customers to purchase air freight insurance)

Internal pickup and delivery service

Dangerous Goods Transport

Air Cargo Insurance

oversized cargo

White glove delivery options

Transit service

multimodal transport

reverse logistics

Integration Services

And much more!

MOOV, as your trusted partner, always offers you hassle-free service by seamlessly managing the entire shipping process, from booking, pickup and delivery, customs and documentation, and more. Please do not hesitate to call +86 (0)21 5255 0789 or send an email to MoovMarketing@moovlogistics.com for our air freight service.

Rail freight is 5-10 days shorter than maritime and cheaper than air. Train freight is a good choice for commodities that do not have a high request on temperature. For instance, if you have many quantities of seasonal goods, our rail option will be your best choice. MOOV could help you reduce costs and catch your consumer on time.

The train is the middle option and is best for mid-value products (e.g., electronics, machinery, chemicals, etc.) and large amounts of seasonal items that need to catch the season and trend (e.g., Christmas items). Low-value goods will prefer the ocean (e.g., plastic products) or commodities that are sensitive to temperature change. Those that are very expensive (e.g., smartphones) will choose air.

Yes, MOOV approves all cargo before accepting orders. All categories of dangerous goods are forbidden; for others, the Chinese commodity name and the 8-digit HS code are required. Furthermore, for non-hazardous chemicals, a special rail-appraisal report must be made for the goods from the side of the consigner. Non-hazardous chemical products have to submit all documents for transportation. In this case, MOOV provides full support to our clients.
For all goods after the Chinese commodity and 8-digit HS code are provided, the rail platform will accept the goods or request further documents that will be needed for the transport (e.g., veterinary certificate/ health certificate/ etc.)

The transit time on rail is standardly around 20 days from the origin terminal to the destination terminal for eastbound (EU-CN) and vice versa.MOOV considers your transit time also your rail freight charge, which will balance to suggest the most suitable route.

Congestion at the border crossing– During peak seasons, the capacity of trains is fully reached as companies want to send enough cargo to satisfy demand. The capacity for departing trains from China is unlimited due to the many terminals. However, there are a limited number of border points to process these trains during the journey. These border points can only handle a fixed number of trains per day. More trains per day arrive at the border points in peak seasons compared to how many can be processed, leading to a bottleneck and congestion.

Congestion at the rail origin terminals – When the border points become too heavily congested, which leads to slower and more difficult terminal operations, the origin terminals sometimes have to delay departures or even cancel them for a certain period.

Congestion at the rail destination terminal – When there is significant traffic of trains, leading to the congested origin and border point terminals, the arrival terminals also experience difficulties. Arriving containers that should generally be available for pickup within 1-2 days can take 3-4 days to be released.

Significant other events – Sometimes congestion can form due to significant external events, besides regular peak seasons (April – June, half-year, October, Christmas, and the end of the year). They can create congestion when there isn’t one or significantly worsen existing congestion. Some examples of such events are the ever-given Suez Canal incident, Malaszewice (border point) container accident; Benelux and west Germany floods; etc.

The most popular and long-standing terminals for the China-Europe block trains are: Chongqing, Xian, Wuhan, and Yiwu..MOOV Logistics has the best relations with Yiwu and Xian rail terminals,and also has good contacts with Chongqing, Hefei, and Wuhan.

Normally, the CN-EU block trains stop one time during the journey. But the destination in EU can be negotiated case by case with MOOV if there is a larger amount of containers. MOOV has formed in Poland and Germany as the center of the CN-EU block trains, radiating the whole EU.

Container loading
MOOV has decades of experience working on rail freights and has a long tradition of cooperating with our clients from different industries. Rail freight has high requests for packing and loading of cargo due to the changeable environment and reloading. MOOV’s entire tailor-made loading plan is based on your goods and needs. Also, a great loading plan partner could reduce your costs.

Cold chain
MOOV could cooperate with you for cold chain containers even in peak seasons. We provide full service based on the product features and the temperatures along the route and safely transit your goods from door to door.

Door-to-door service
MOOV has many different rail terminals for you to choose from. Meanwhile, we have a mature domestic trucking service to reduce your entire route expenses. We could provide you with a reliable door-to-door solution and select a cost-effective rail terminal.

Transfer the cargo ownership from the shipper to your company before moving the cargo out of China

Store cargo in the same distribution hub from and for different destinations, leading to less complicated planning

Avoid higher overseas storage cost

Expedite the procedures of the tax refund

Keep your goods closer to your client without importing them upfront

Expedite the foreign merchandise export delivery time within the free-trade zones

Drivers register upfront via the WeChat system to avoid waiting for cargo unloading.

All the goods are checked and registered in the system through barcode scanning during unloading and putting away.

The location of the cargo will be recorded in detail for easier navigation.

MOOV offers customizable inventory reports based on client requirements.

Specialized software is used to create optimized loading plans.

The drivers register via the WeChat program for container pick-up.

The goods will be automatically removed from the system upon container loading.

Yes, MOOV offers warehouse cargo inspection service, and also tailor-made to your requirements. But we suggest our client arrange for your own quality inspector to check the goods regularly.

Absolutely. MOOV prizes itself with flexible and reliable warehousing across China. Our locations across China ensure that our warehouses are always within feasible ranges. Besides that, MOOV has been working with different industries and areas for many years, and could provide tailor-made to your requirements, including FCL and LCL, quality control, distribution and pick & pack just to name a few.

Tailwind Shipping Lines was founded in 2022, as a subsidiary of Lidl. By using smaller cargo ships that can transport up to 5,000 TEU, the carrier can call at less busy ports near major trading hubs, which facilitates short turnaround times without delays. For Tailwind customers, this means short and reliable transit times for their goods.

The service routes of Tailwind are fixed, but in special circumstances, adjustments will be made according to the actual situation. For example, due to the recent Red Sea incident, the route was adjusted to allow for transit from Colombo through to the Indian Ocean, around the tip of Africa to Barcelona.

MOOV also offers other freight forwarding services that complement the Tailwind solution. Contact us to hear more about our other transport options on ocean, river, rail and truck.

• Increase Service Level： A fast and reliable supply chain prevents out-of-stock situations and improves order management, ensuring timely deliveries. This elevates the service level by meeting customer expectations consistently, thereby enhancing customer satisfaction and loyalty.
• Reduce Inventory： By minimizing the need for large buffer stocks and reducing the amount of stock in transit, a dependable supply chain allows for improved inventory planning. This results in significant cost savings and a more streamlined operation, with resources optimally utilized to meet demand without excess.
• Improve Trade Finance： Speed and reliability in the supply chain lead to reduced capital commitment and lower interest costs by enabling quicker turnover of goods.

Of course, MOOV prizes itself with flexible and reliable warehousing across China. Our locations in Shanghai, Qingdao, Xiamen and Shenzhen assures that our warehouses are always within feasible range. Our warehouses are equipped with state-of-the-arttechnology, meaning both LCL and FCL can easily be provided based on your requirements.

MOOV is a frontier player in the rail modality. We have much experience with dividing different cargo of a single logistic request and assure the timely arrival of all involved parts. Using our multi-modal options, we can ship the batteries separate via Ocean or Air, depending on your preferences. With our IT solutions, correct timing is always guaranteed and your supply chain optimized.

Without a doubt! MOOV profoundly understands that every logistic request is different and require detailed attention. We have a wealth of experience in supply chain management both in Europe and China. We pride ourselves with the ability to tailor our solution to your requests with the possible extension of IT integration. With three transport channels at our service and a cross-cultural team of experts, your challenge is our delight.

The MOOV enterprise started from the ‘Made in China’ quality problem. Many companies attempt to check the quality at the factory, but MOOV recognizes the inherent flaws in that procedure. Our system utilizes our own warehouses where the products are stored, picked at random by one of our Dutch quality inspectors and examined either by our own inspection partners or a third party at our choice. With this system, we have been guaranteeing the quality of outbound products for many years, without fault.

The logistic sector is unfortunately burdened with outdated practices. At MOOV, we believe in logistics 2.0, meaning that we develop, implement and utilize digital IT solutions to streamlines communication, information and process flow. Our control tower issuch a feature that can solve your problem. It prevents redundant manual labour and subsequent cost, by having all information of your shipments integrated into a single online feature that is fully adjustable to your requirements. Our vision trusts in reliability through innovation.

The Corona outbreak is without doubt a logistics nightmare and the whole economy will feel the backlash for a long time. However, due to our cross-cultural expertise and integrated IT solutions, we have been able to absorb much of the impact by working in cooperation with our clients. Though we cannot fix the global economy, our streamlined information processes do provide necessary information, such as daily reports, damage assessments and possible solutions. Based on the intelligence from our system, your business can anticipate and act accordingly.

Intercontinental logistics from China to Europe is indeed a highly competitive sector, with many large companies. However, the MOOV expertise and mentality are what makes us different. Instead of seeing logistics as a door-to-door transport service, we consider it a cooperation or project. Each logistics request, and the company behind it, is different. Through cooperation, we aim to tailor our solution to your needs, while our expertise ensures the best rates and services possible. We don’t consider you as just a mere customer. For us, you are our partner and we have not succeeded until you have!

Relatively more favorable price

Diversify services to enhance customer experience

Local freight forwarders in China can make choices based on the actual freight situation (the best route, carrier, and price factors), which makes them more efficient.

MOOV 100+ years professional logistics service provider, your trustworthy Chinese freight partner.

MOOV offers different types of FCL and LCL (GP or HC): 20/40/45/48/53GP. MOOV has the ability to provide flexibility to your logistic needs. With a rich partnership network worldwide, MOOV can offer traditional ocean-freight career-based solutions. On top of that what began in 2021 as ad-hoc chartering of vessels to relieve supply chain bottlenecks of our clients has now turned into a premium solution with fixed regular and stable departures between Europe and China; fixed transit times; fixed space availability; and possibility for long-term fixed prices, with no surcharge surprises. We are looking forward to seeing how MOOV can help bring stability to your supply chain.

The train is the middle option and is best for mid-value products (e.g., electronics, machinery, chemicals, etc.) and large amounts of seasonal items that need to catch the season and trend (e.g., Christmas items). Low-value goods will prefer the ocean (e.g., plastic products) or commodities that are sensitive to temperature change. Those that are very expensive (e.g., smartphones) will choose air.

The transit time on rail is standardly around 20 days from the origin terminal to the destination terminal for eastbound (EU-CN) and vice versa.MOOV considers your transit time also your rail freight charge, which will balance to suggest the most suitable route.

The most popular and long-standing terminals for the China-Europe block trains are: Chongqing, Xian, Wuhan, and Yiwu..MOOV Logistics has the best relations with Yiwu and Xian rail terminals,and also has good contacts with Chongqing, Hefei, and Wuhan.

Drivers register upfront via the WeChat system to avoid waiting for cargo unloading.

All the goods are checked and registered in the system through barcode scanning during unloading and putting away.

The location of the cargo will be recorded in detail for easier navigation.

MOOV offers customizable inventory reports based on client requirements.

Specialized software is used to create optimized loading plans.

The drivers register via the WeChat program for container pick-up.

The goods will be automatically removed from the system upon container loading.

Yes. The milestones in the Control Tower are configured to match your logistics processes. Milestones can be added or changed to allow parties to submit custom information or documentation specific to your logistics processes.

• PEOPLE: many middle-size overseas brands are understaffed with limited resources needed to start new sales when it comes to China. MOOV could help them start quickly as we have a skillful ‘ready team’ here. Once the proposal is agreed and the contract signed, a new business could start pretty quickly with MOOV team lead by experts with the specialized skillset, there is no upfront investment in this regard, it’s a significant saving.
• IT CAPABILITY: we have an existing IT connection between MOOV system and e-commerce platforms (such as JD.com, WeChat, Tmall, Weimen, Weidian, Youzan) linked also Customs. MOOV system includes cross-border ERP and bonded WMS. If customers do all by themselves, it will of course take a long time and investment. MOOV’s setting is open for integrated applications and mobile payments. Revenue could come into their overseas bank account immediately after China customers pay for their goods online.

Yes it can. Our digital platform is able to integrate with many systems. It is fully API compatible. We have experience with integrating with Warehouse Management Systems, Transport Management Systems and more. Such as Kingdee, TMFF, Sinotrans, data providers

Moov’s digital products are there to support, not to complicate a customer’s business. We often see with digital products that they provide a one-size-fits-all approach , and only customize for large corporations. We believe the small businesses deserve as much care as the big businesses. We take the time to understand each client’s supply to set up the product to fit their needs best.

Yes of course. These days if you shop online you want to know when your package will be delivered. The same transparency and visibility is now a must-have in logistics, even when transporting full containers.

Our digital platform has an integrated tracking module where you can see where your cargo is and view the latest schedule updates.